Public Offer

The following key terms are used in this document.

Seller means Limited Liability Company “WORK EXPERT” (Общество с ограниченной ответственностью «ВОРК ЭКСПЕРТ»), OGRN 1197746538549, INN 7724488850, registered address: 350051, Krasnodar Krai, Krasnodar, 256 Rashpilevskaya Street, Office 5.

Online Store means the WOEX website owned by the Seller and intended for remote browsing of products and placement of orders subject to this Public Offer.

Goods means products listed for sale in the WOEX online store and available for ordering under the applicable terms.

Buyer means an individual purchasing goods for personal, family, household or other needs unrelated to business activities.

Order means a request submitted by the Buyer to purchase selected goods, specifying the quantity, delivery method and any other information required to fulfil the contract.

The WORK EXPERT website is the company’s corporate information resource. It provides information about the company’s activities, the WOEX brand, product range, partners, sales channels and cooperation opportunities. Retail orders cannot be placed directly on the corporate website.

1.1. This Public Offer sets out the terms of a distance retail purchase and sale contract between the Seller and the Buyer when an order is placed in the WOEX online store.

1.2. This Public Offer is published on the Seller’s information resources so that Buyers can review the sale terms before placing an order.

1.3. The legal basis for this Public Offer includes the Civil Code of the Russian Federation, the Law of the Russian Federation dated 7 February 1992 No. 2300-1 “On Protection of Consumer Rights”, the applicable Rules for the Sale of Goods under a Retail Purchase and Sale Agreement, and other applicable regulations.

1.4. Sales through marketplaces are subject to the relevant platform’s terms and rules insofar as they govern ordering, payment, delivery, returns and other actions performed through that platform.

2.1. LLC “WORK EXPERT” operates in the household appliances and electronics sector, develops its own WOEX brand, manages its product range and organizes product manufacturing.

2.2. The WOEX brand is part of WORK EXPERT’s business. The company also works with other brands and forms its product range according to product category and consumer demand.

2.3. Information about each product, including its main characteristics, contents, intended use, price and availability, is provided in the relevant sales channel.

2.4. Product images are provided for reference and may differ from the actual appearance of a product, provided that such differences do not affect its essential consumer properties.

2.5. Certain products may be manufactured with the involvement of partner factories, while the company maintains oversight of product requirements, configuration and quality.

3.1. An order is placed in the online store or on the marketplace through which the Buyer purchases the selected product.

3.2. To place an order in the WOEX online store, the Buyer selects the product and quantity, chooses an available delivery method and payment method, and confirms the intention to purchase.

3.3. Before an order is placed, the Buyer is provided with the necessary information about the product and the sale terms to the extent required by applicable law.

3.4. Acceptance of this Public Offer is confirmed by actions taken by the Buyer that indicate acceptance of the contract terms and are provided for by the interface of the relevant sales channel.

3.5. After an order is placed, the Seller may contact the Buyer to confirm information required to fulfil the order.

4.1. The product price is shown in the relevant sales channel and applies under the terms displayed to the Buyer when the specific order is placed.

4.2. Available payment methods depend on the selected sales channel. Payments through a marketplace are processed according to that platform’s procedures.

4.3. For orders placed in the WOEX online store, the available payment methods are displayed during checkout.

4.4. The delivery method, cost and estimated timeframe depend on the selected delivery option, the delivery address and the terms of the relevant sales channel.

4.5. The Seller takes reasonable measures to meet agreed delivery timeframes. However, circumstances beyond the Seller’s control may affect delivery times.

5.1. Upon receipt of an order, the Buyer is advised to check the packaging, quantity and configuration of the goods and confirm that the received items correspond to the order.

5.2. If the packaging is visibly damaged or other obvious discrepancies are found, the Buyer is advised to document the circumstances upon receipt and contact the relevant sales channel using the contact details provided there.

5.3. Where delivery is handled by a marketplace, receipt, delivery and documentation of the transfer may be governed by that platform’s rules.

6.1. The terms and procedure for returning goods purchased through the WOEX online store are determined by applicable law and the return information provided to the Buyer at the time of purchase.

6.2. For purchases made through a marketplace, return requests, the transfer of goods and related actions may be handled through that platform in accordance with its rules.

6.3. If a product is defective, the Buyer may submit claims concerning product quality as provided by law, including requests for repair, a proportionate price reduction, replacement or a refund in cases permitted by applicable law.

6.4. Claims concerning technically complex goods are considered subject to the special rules established by Russian consumer protection legislation.

6.5. The Seller may inspect product quality and, where a dispute arises about the cause of a defect, arrange an examination in the cases and manner prescribed by applicable law.

7.1. The Seller is responsible for product quality within the scope of its obligations under the laws of the Russian Federation.

7.2. The warranty period is determined for each product and communicated to the Buyer in the manner required by applicable law.

7.3. The Buyer must use the product for its intended purpose and in accordance with the operating manual and applicable instructions.

7.4. The Seller is not responsible for defects caused by failure to follow operating, storage or handling instructions after the goods have been transferred, or by unauthorized intervention, where such circumstances have been established in accordance with applicable law.

7.5. Nothing in this Public Offer may restrict consumer rights granted under the laws of the Russian Federation.

8.1. When placing an order, the Buyer may provide information necessary to process and fulfil the order, including their name, phone number, email address and delivery details.

8.2. Personal data is processed in accordance with the laws of the Russian Federation and the Seller’s applicable personal data processing documents.

8.3. Data may be used to process and fulfil orders, communicate with the Buyer, handle enquiries, provide warranty service and fulfil the Seller’s other lawful obligations.

8.4. Where necessary to fulfil an order, information may be transferred to organisations involved in delivery, payment, servicing or warranty support, but only to the extent required for the relevant purpose and on a lawful basis.

9.1. The Seller may amend this Public Offer as permitted by applicable law. The revised version applies to relationships arising after its publication, unless otherwise required by law.

9.2. The current version of this Public Offer is published on the Seller’s information resource in a form accessible for review.

9.3. Buyers may send enquiries, questions and claims to the Seller using the contact details provided on the website.

9.4. Disputes that cannot be resolved through negotiations shall be handled in accordance with the procedures established by the laws of the Russian Federation.

9.5. If any provision of this Public Offer is found to be invalid or unenforceable, the remaining provisions shall remain in effect.